The Chelsea Supporters’ Trust is delighted to confirm that a compensation scheme in respect of return travel, following the Sheffield United vs Chelsea Fixture which took place on April 7th, 2024, has now been extended to all Season Ticket Holders and members who purchased a ticket.
The compensation scheme, which was initiated by the Chelsea Supporters’ Trust and working in partnership with the Premier League and Chelsea FC, will see eligible supporters compensated due to the disruption of the late notice of the change of kick-off time.
Initially, the compensation scheme was open to Chelsea Hospitality and General Admission Away Season Ticket Holders only. However, after continuous representations made by the CST, the scheme will now be extended to include all STH and members who purchased a match ticket.
Dom Rosso, Vice-Chair of the Chelsea Supporters’ Trust, said:
“This compensation scheme is the first of its kind – it has been spearheaded by the Chelsea Supporters’ Trust and has the backing and support of Sheffield United, the Premier League, and Chelsea FC.
“We have worked incredibly hard to get this project over the line – it is right and correct that supporters who were left out of pocket by having to re-purchase their return rail tickets will be compensated.
“If supporters are financially impacted by last-minute changes, they must be compensated. This type of scheme should become the norm and we will work with the Football Supporters’ Association and other stakeholders to ensure this is fully explored.”
This is the first scheme of its type that has been backed by the home club, the away club, and the Premier League.
The Chelsea Supporters’ Trust would like to thank all those involved for their backing and support of this project. We are especially grateful for the support from the Sheffield United Supporter Liaison Manager, the Premier League Fans and Development team, and Chelsea FC’s Head of Supporter Engagement, Michael Cornall.
Please see below the eligibility criteria and application process.
Eligibility Criteria
- Available for General Admission Ticket Holders only.
- Available for train tickets purchased between
27th February – 1st March 2024 only. - Only the return proportion (Sheffield to London) of a non-refundable train ticket will be eligible for the scheme, (compensation will not be provided for the journey arriving in to Sheffield from London). For example, only those that purchased a non-refundable train ticket that returned prior to the end of the match (meaning supporters would miss a portion of the game and needed to rebook), would be eligible for the scheme.
Please note: Compensation for hotels or overnight stays will not be eligible to claim as part of the scheme
Application Process
To submit an application, please email the below information to [email protected].
The deadline for submitting a refund application is
Friday 28th March 2025.
Pleae note: applications missing information, or found to be claiming incorrectly, will not be processed.
- Full name
- Email Address
- Contact Number
- Chelsea FC Customer/Membership Number
- Attached evidence of ticket/s purchased for Sheffield United v Chelsea on 07/04/24.
- Attached evidence of train ticket and cost of the return proportion of the journey (Sheffield to London). You may be required to contact your train provider to identify the cost of the return part of your journey.
- Amount of people your claim is for.
- Total amount being claimed in GBP.
- Any other supporting information.
By applying for this scheme, you agree to have your name and customer number shared with Chelsea FC so that we can ensure you are eligible to apply. Your data will be processed in accordance with Chelsea FC’s privacy policy
