Category Archives: Statements

Fixture scheduling dialogue continues with Sky Sports

In November, Tim Rolls representing the Chelsea Supporters’ Trust, along with representatives of Spirit of Shankly, Tottenham Hotspur Supporters’Trust and the Football Supporters’ Federation met with senior Executives from Sky Sports to discuss the impact of the rescheduling of Premier League matches for broadcast on match going fans, particularly away supporters. A further meeting was held on 22 February, with comment to follow.

 

Ongoing dialogue surrounding the scheduling of Premier League fixtures for TV took place at the latest meeting between supporter groups and representatives from Sky Sports.

The meetings were set up to give consideration to supporter groups and the impact on fans, particularly travelling fans, of fixture schedule changes when making TV selections, while at the same time outlining the requirements and considerations that have to be taken into account from a broadcast perspective.

Sky Sports is always mindful of the impact of their selections, taking this into consideration where possible on TV picks to minimise the impact on fans. The company also recognises that its customers and match-going fans are one and the same.

Fan reps now a have a greater understanding of the complexities of fixture scheduling, particularly the various contractual obligations broadcasters must meet.

Kat Law from the Tottenham Hotspur Supporters’ Trust, said: “We were encouraged by Sky’s enthusiasm to continue to build a working relationship with supporter representatives and the desire, from the top of the organisation, to consider travelling supporters when scheduling matches for live coverage.”

Gary Hughes, Sky Sports Head of Football, said: “We welcome this conversation with supporters about travelling to away matches and understanding the issues they face. It has also been helpful to outline the process we go through to select live fixtures, and the contractual obligations that ensure every club and every ground is featured regularly across the various slots we can schedule matches in. We have listened to the feedback, will continue to do so and widen this dialogue in future.”

While broadcasters have an influence on the match schedule throughout the season, the ultimate responsibility for fixture scheduling rests with the Premier League, and supporter groups are renewing the call for representatives from the Premier League to engage in these discussions as positively as Sky have done.

The supporter reps will now seek meetings with the Premier League, BT Sport, the train operators and individual clubs as they look for a joined-up approach to ensuring fixture rescheduling for broadcast purposes has minimal impact on travelling fans in the future.

West Ham away game on 6th March 2017

Representatives of the Chelsea Supporters’ Trust recently attended a briefing meeting at the ‘London’ stadium ahead of our Premier League fixture on Monday evening 6th March 2017, following the well publicised events of our League Cup game there back in October 2016. We were joined by staff of West Ham United and Chelsea FC , LS185 (responsible for stewarding), Police including the Matchday Commander, and supporter reps of West Ham.

We were generally satisfied that many actions have been implemented by WHU, LS185 and the Police to ensure that most of the issues seen in the previous game are unlikely to reoccur.

Chelsea FC have issued guidance for match going supporters.

We are hopeful the event will pass without major incident, and we are happy to receive feedback from traveling supporters attending the game, negative and positive. Email at enquiries@chelseasupporterstrust.com or via our contact form.

Statement on the Planning Approval for the redevelopment of Stamford Bridge

The Chelsea Supporters’ Trust is delighted to learn that Hammersmith & Fulham Council Planning Committee have approved the planning application for the redevelopment of Stamford Bridge.

The Club has been at the heart of the community for 112 years and we welcome both the decision made by Mr Abramovich to redevelop the football stadium rather than move to another part of London and the Council’s unanimous decision to approve these exciting and ambitious plans. Stamford Bridge and Chelsea FC can now remain part of the community for many years to come, playing football in one of the finest Stadiums in the country and one that reflects our rich history.

Mr Abramovich’s team should be congratulated for their sensitive handling of and full engagement with supporters and the wider community in putting the planning submission together.

As supporters we are mindful that there will be much change and perhaps some inconvenience during the rebuilding period with a temporary move to another stadium and then with the move back to the new stadium once the redevelopment has been completed.

The Chelsea Supporters’ Trust will do our best to communicate the views and concerns of Chelsea supporters to the Club during the transition and are mandated by our membership to do so.

With regard to the move to a temporary stadium we will continue to seek dialogue with the club on matters such as ticket pricing to mitigate the additional expense and inconvenience of travelling to a temporary stadium; to encourage and increase the opportunity for younger supporters to gain access to reasonably priced tickets to games in the temporary stadium and to assist with plans to create the best possible atmosphere at matches through sensitive seating plans where like-minded supporters can congregate together.

During the redevelopment we will continue to talk to the appointed consultants, the club and other relevant stakeholders to help ensure supporter opinion is properly and openly taken into account with regard to issues such as facilities, ticket pricing, safe standing, seating plans and atmosphere as we look to move back to the redeveloped stadium.  

Whilst planning permission hopefully goes a long way to safeguarding the future of Stamford Bridge, the Chelsea Supporters’ Trust will continue to support the Chelsea Pitch Owners in their aims to keep Chelsea FC playing football in the stadium now and for generations to come.

The above statement can be downloaded as a PDF here

West Ham Away Follow Up Statement

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West Ham Away – Follow Up Statement

We met with senior club representatives last night to share our membership’s views and experiences from before, during and after the West Ham game.

We believe that the Club did everything within their power prior to the game to mitigate the issues that arose during the evening, but it should be noted that as the away side they were limited in terms of what they could realistically do to manage the situation.

Thank you for your feedback which culminated in a report to the club which they have taken on board and will consider going forward.

We will also be sharing that same information with West Ham and the Met Police.

Chelsea Supporters’ Trust

Chelsea Supporters’ Trust Statement – West Ham United v Chelsea 26th October 2016

Chelsea Supporters’ Trust note with disappointment the events surrounding the West Ham United v Chelsea EFL Cup tie on the evening of Wednesday 26th October 2016.

Clearly we would not wish to condone the behaviour of a minority of fans involved in unsavoury incidents.

Many Chelsea supporters, including young children, were subjected to coins and other missiles being thrown at them during the game and an intimidating and confusing walk back to various public transport hubs after the game.

In addition, procedures for the stewarding and segregation of opposing fans within the stadium appeared to be less than adequate, particularly given the nature and history of this fixture.

Issues of this nature were reasonably foreseeable given the number of well documented problems with stewarding, policing and the segregation of opposing supporters at the ‘London Stadium’ since West Ham took residency and it is clear that in failing to address this, those responsible for crowd management and safety continue to fail in providing a safe environment for football supporters.

We are currently collating an evidence based report from supporters caught up in any pre and post-match and segregation related incidents.  We will be meeting with representatives from Chelsea FC together with the Chelsea Supporters Group, and we will also meet with the Football Supporters Federation and the Metropolitan Police to determine how these issues might be resolved going forward.

In the meantime if you were at the game and wish to share your experiences with us, good or bad, then please email: enquiries@chelseasupporterstrust.com and we will include them in our report.

A PDF copy of the above statement can be downloaded here.

Trust Statement regarding the proposed Stamford Bridge Redevelopment

Statement regarding the proposed Stamford Bridge Redevelopment

The Chelsea Supporters’ Trust representative was pleased to attend the recent Fans Forum meeting which focussed on the proposed redevelopment of Stamford Bridge.

Questions regarding plans for the much heralded redevelopment of Stamford Bridge were put to members of the Club’s Board and the design team responsible for the redevelopment of the new stadium.

The Chelsea Supporters’ Trust are delighted that the plans for the new stadium seem to be progressing well and that there were satisfactory responses to many of the concerns and issues that supporters have raised.

However, the recent issues with the transition of West Ham United from the Boleyn Ground to the London Stadium serve as a timely reminder about potential problems when moving stadium and increasing capacity.

It appears that many of the issues West Ham are facing might have been resolved had dialogue been held with supporters before the move. It should be noted that West Ham are one of the only Premier League clubs who do not have a Supporters’ Trust.

We firmly believe that consulting with Chelsea supporters and their representatives prior to the re-development of Stamford Bridge (and temporary move whilst this happens) will result in potential problems being avoided.

For this reason and acting on our mandate,  the Chelsea Supporters’ Trust will continue to press the Club to introduce ‘Safe Standing’ areas within the new stadium so that those who wish to stand whilst attending Chelsea matches at Stamford Bridge are able to do so.

The ‘rail seating’ system advocated by the ‘Safe Standing campaign’ has, this season, been introduced by Celtic Football Club at their Parkhead ground and has proved, beyond any doubt, that it is indeed a safe way of enabling supporters to stand whilst enjoying top-flight professional football matches. It is something that is undeniably beneficial to the atmosphere at games and we are disappointed that the Club’s safety team currently believe that it is not safe when the evidence would suggest otherwise.

The Chelsea Supporters’ Trust will look to host the ‘Safe Standing’ roadshow again this season in the hope that as many supporters as possible can be informed as to the benefits and viability of safe standing.

In addition, we will continue to press for like-minded supporters to be located together, as far as is practicable, to both enhance the atmosphere and to avoid the problems relating to re-location that West Ham fans have faced which has led to confrontations between their own supporters.

Chelsea Supporters’ Trust will also continue to campaign for equitable and affordable pricing to be introduced at the rebuilt Stamford Bridge which will ensure that different categories of supporters such as children, young adults up to the age of 25-years of age and those of a pensionable age are able to attend matches without being excluded by prohibitively expensive ticket prices.

The above statement can be downloaded as a PDF here.

The full minutes of the Fans’ Forum meeting of 12 September 2016 can be downloaded as a PDF here or can be found on the club’s web site.

Annual General Meeting 2016

Notice is hereby given that the Annual General Meeting of the Chelsea Supporters Trust will be held at 14:00 on Saturday 13 August 2016 in the Attenborough Suite, Copthorne Hotel, Stamford Bridge, Fulham Road, London, SW6 1HS.

Light refreshments will be provided.

The agenda is reproduced below and can also be downloaded here.

The standing orders for the AGM can be downloaded here.

The draft accounts and annual report can be downloaded here.

Following on from the AGM, and after a short break, Dan Levene will once again host our Chelsea-centric quiz, which was keenly contested last time. There are prizes to be won, and a winners trophy for the victors!
All members welcome.

Chelsea Supporters Trust 2016 AGM

Registered office 68, Holmesdale Road, Teddington, Middlesex TW11 9LG

Registered with the FSA: 31940R

Notice is hereby given that the Annual General Meeting of the Chelsea Supporters Trust will be held at 14:00 on Saturday 13th of August 2016 at the Attenborough Suite, Copthorne Hotel, Stamford Bridge, Fulham Road, London, SW6 1HS.

AGENDA (please see accompanying notes for further information)

  1. Welcome and apologies
  2. Chairman’s report – overall report on Trust issues (to be circulated, with accounts, to members by e-mail in advance of the meeting)
  3. Secretary’s report
  4. Treasurers report
  5. 2016 Membership survey – feedback of results
  6. Board Elections
  7. Motions from the CST board
    7.1  Approval of 2015/16 Accounts and Use of Independent Examiner
    7.2  Chelsea Supporters Trust affiliations
    7.3  Stamford Bridge Redevelopment
    7.4  Future of Chelsea Pitch Owners
    7.5  Temporary Stadium
    7.6  Atmosphere Concerns and Safe Standing
    7.7  Ticket Pricing and Availability
    7.8  Kick-Off Times
    7.9  Membership of Safety Advisory Group
    7.10  Ticket Touting
    7.11 Stakeholder Engagement
    7.12 Football in the Community
    7.13 Club Heritage
    7.14 CST Annual Membership Renewal date
    7.15 Supporters Club Ticket Allocations
  1. Motion from the floor
  2. Any other business
  3. Close

Following the success of last year’s quiz, organised and compered by Dan Levene, a similar event will be held after the AGM (at c16:20), in the Attenborough Suite.

By order of the CST board
Paul Jeffrey,
Secretary

ACCOMPANYING NOTES TO THE AGENDA

Voting

No voting will take place at the AGM itself. Instead, voting for both the board elections and motions raised at the AGM will take place in the two weeks following the conclusion of the AGM. The voting will take place online through SurveyMonkey. On the next working day following the AGM (Monday 15th August 2016), members will receive an email containing a unique link to SurveyMonkey where they will be able to vote in favour or against motions raised at the AGM .

Elections

The board elections will not be contested as there are 9 candidates standing and 9 positions available. The board election will thus take the form of an affirmative vote of each candidate in accordance with rule 8.3 of the CST Election policy (noted below).

Motions from the Chelsea Supporters Trust Board

Motion 1. Board Elections

Elections to the Board of the Chelsea Supporters Trust are uncontested as there are 9 candidates standing for 9 positions. As such, election to the Board shall take place in accordance with Rule 8.3 of the CST Election policy which states:

‘If there are as many or fewer candidates than there are places, an affirmative ballot shall be held at the AGM. Each successfully nominated candidate will be put before the meeting for the approval of members. Any candidate not receiving the support of more than half of those present in person and by proxy shall be deemed to have not been elected. The exception shall be that should the failure to elect any of the validly nominated candidates leave the Board below the minimum required under the Rules for them to act, all validly nominated candidates shall be deemed elected by the EMG and this declared at the AGM.’

The prospective Board Members are as follows (in alphabetical order):

  • Cliff Auger
  • David Chidgey
  • Debra Coady
  • Charles Jackson
  • David Johnstone
  • Celia Mindelsohn
  • Chris Rayburn
  • Dan Silver
  • Richard Weekes

 

Motion 2. Approval of 2015/16 Accounts and Use of Independent Examiner
The Chelsea Supporters Trust accounts for the year ended 31/5/16 are approved.  Provided revenue remains below £100,000 p.a., in line with accepted practise the Chelsea Supporters Trust Board should continue to appoint an independent examiner at the end of each financial year, rather than an auditor.

Motion 3. Chelsea Supporters Trust Affiliations
The Chelsea Supporters Trust should continue to affiliate to Supporters Direct and the Football Supporters Federation, work with these organisations as appropriate to further the interests of Chelsea supporters, and football supporters in general and take part in national and local campaigns as deemed appropriate.

Motions 4-16 are submitted to the membership following issues which arose in the 2015/16 season and/or were raised in a review of the results of the June 2016 membership survey. The background to a number of these issues, and details of progress in the past twelve months, will be contained in the 2015/16 Chelsea Supporters Trust Annual Report, to be circulated to voting members in advance of the AGM.

Motion 4. Stamford Bridge Redevelopment
The Chelsea Supporters Trust Board notes with approval the continued clear desire of the club owner for Chelsea to remain at Stamford Bridge, and the work that has taken place towards achieving this.  The CST board is mandated to continue to work with the appointed consultants, the club and other relevant stakeholders to help ensure supporter opinion is properly and openly taken into account with regard to issues such as facilities and ticket pricing as the process moves forward.

Motion 5.  Future of Chelsea Pitch Owners
Regardless of the redevelopment of Stamford Bridge, the Chelsea Supporters Trust board believes that the retention of the CPO in its current role is an essential safeguard for Chelsea supporters with regard to the long-term future of Stamford Bridge.  It is mandated to continue to work with the CPO board, and other appropriate bodies, towards fulfilling this aim.

Motion 6.  Temporary Stadium
Regardless of when Chelsea move to a temporary stadium, to which location and for whatever duration, the Chelsea Supporters Trust board believes that such a move presents significant opportunities with regard to the implementation an attractive ticket pricing structure, including the opportunity to attract significant numbers of young supporters.  Given this, it is mandated to press the club for such a structure to be implemented.

Motion 7. Atmosphere Concerns and Safe Standing
The Chelsea Supporters Trust board is mandated to continue to work with the club and other supporters groups looking to improve the atmosphere at Stamford Bridge, as appropriate. The results of the Safe Standing survey carried out amongst Chelsea supporters in 2014 indicated overwhelming support for Safe Standing. The Board is mandated to continue to campaign for standing sections to be introduced as part of the Stamford Bridge redevelopment and at other football stadia, as part of the wider national ‘Safe Standing’ campaign co-ordinated by the Football Supporters Federation.

Motion 8. Ticketing / Supporter Issues
The £30 cap on away Premier League tickets shows what can be done by concerted campaigning, especially in the light of the extra TV money received by Premier League clubs.  The Chelsea Supporters Trust board is mandated to pursue the issue of fair ticket pricing and ticket allocation as well as matters including, but not limited to, rearranged fixtures, away fan travel and stewarding/policing, through whichever channels they deem appropriate. These channels include, but are not necessarily limited to, Chelsea FC, the Premier League, the Football Association, relevant television companies, other Supporters Trusts, the Football Supporters Federation and Supporters Direct.

Motion 9.  Kick-Off Times
The number of Premier League games rearranged to suit the television companies, and the short notice given for such rearrangements, causes both inconvenience and cost to match-going supporters.  The Chelsea Supporters Trust board is mandated to work with other supporters trusts and appropriate bodies to push the TV companies and Premier League for more notice to be given for such rearrangements, for published deadlines to be strictly adhered to and, where appropriate for supporters to be compensated for the extra cost.

Motion 10. Membership of Safety Advisory Group
The Safety Advisory Group (SAG) is a statutory council-led committee set up under the Safety of Sports Grounds Act 1975. The Chelsea SAG has representation from the London Borough of Hammersmith and Fulham, Metropolitan Police Service. British Transport Police, London Fire and Emergency Planning Authority, London Ambulance Service, St John’s Ambulance Service, the Sports Ground Safety Authority and the club. It meets twice a year to discuss relevant issues with regard to Chelsea Football Club. The Chelsea FC SAG Terms Of Reference can be downloaded here.

After representations to the local council in late 2015, the Chelsea Supporters Trust now have the opportunity to review the SAG agenda, submit items for discussion and review the meeting minutes.  The Chelsea Supporters Trust board believe that, though this is progress, there is no valid reason whatsoever why full membership should not be granted and are mandated to push for this.

Motion 11.  Ticket Touting
The Chelsea Supporters Trust board is mandated to use its involvement with the Safety Advisory Group  with a view to reducing the activities of ticket touts in the Fulham Broadway area before Chelsea home games and to participate in campaigns designed to achieve this.  It is also mandated to work with organisations represented on the SAG to assist in educating potentially vulnerable groups in the perils of purchasing tickets in this way, or through using unofficial on-line ticketing organisations.

Motion 12. Stakeholder Engagement
The Chelsea Supporters Trust Board has made some progress since its inception in terms of building relationships with relevant stakeholders at a local and national level.  The board is mandated to build on this work and to develop relevant effective working relationships with Chelsea FC, Hammersmith and Fulham Council, Andy Slaughter (MP for Hammersmith), Metropolitan Police Service, British Transport Police, Premier League, Football Association, relevant broadcasting organisations, the Department for Culture, Media and Sport and other bodies as deemed appropriate. Where deemed to be more effective (e.g. with the Premier League, FA, broadcasting organisations and DCMS), these relationships are to be built working in conjunction with other supporters trusts or other appropriate organisations.

Motion 13. Football In The Community
The Chelsea Supporters Trust Board is mandated to participate in and support appropriate activities designed to promote football, Chelsea FC and its supporters in the community local to Chelsea FC. This could, for example, take the form of charitable work or through supporting specific supporter based campaigns as they arise.

Motion 14. Club Heritage
Building on the Brompton Cemetery Chelsea Graves project, the Chelsea Supporters Trust Board is mandated to work with the club, club historian Rick Glanvill and other appropriate bodies/individuals to identify appropriate projects to reflect and enhance the club’s heritage.

Motion 15. CST Annual Membership Renewal date
To simplify administration and enable a more effective renewal process, the Chelsea Supporters Trust board recommends that there is a single annual renewal date for memberships. To implement this, the board recommends that the next renewal date for those whose memberships were current on 31 May 2016 is set to 1 June 2017 and annually thereafter. Those making automatic payments via Paypal can either continue payment on anniversary date of joining or adjust their payments to be made on 1 June.

Motion 16. Supporters Club Ticket Allocations
The Chelsea Supporters Trust board has had representations from supporters clubs in the UK and abroad with regard to the perceived unfairness of the ticket allocation by the club to different categories of supporters club. They are mandated to work with affiliates, and other supporters clubs, to identify a potential fairer solution and present it to the club

Motions from the floor

Motion from Steve Laurie:

The Trust should liaise with Chelsea Football Club to ensure that an open and transparent dialogue is conducted with Kingstonian FC in preparation (and for the aftermath) of the agreed purchase of Kingsmeadow from AFC Wimbledon.

Trust Board Elections 2016-17 – Update

The closing date for the call for nominations to the CST board passed at 23:00 on 29th July 2016 and the formal process of election will shortly begin. Details of that process can be found here.

Nine board positions are available and nine nominations were received so the formal membership election process will take the form of an ‘affirmative vote’ which means a candidate will require 50% of the membership vote in order to affirm their place on the board. More information on this can be found on the agenda for this year’s AGM.

As with previous elections, the process of an online poll of the voting  membership will commence following the close of the AGM, which takes place on Saturday 13th August, at 2pm in the Attenborough Suite, Copthorne Hotel, Stamford Bridge. Further details about the AGM and information on our post-meeting event can be found here.

The nine nominees are listed below, and the 2016-17-CST Board Election candidate manifestos can be downloaded here.

(in alphabetical order)

Cliff Auger
David Chidgey
Debra Coady
Charles Jackson
David Johnstone
Celia Mindelsohn
Chris Rayburn
Dan Silver
Richard Weekes

 

 

Trust Board Elections 2016-17

Chelsea Supporters’ Trust Notice of Election

Applications for board positions in  2016-17 are now open.

1. The Board Election will coincide with the CST Annual General Meeting which will occur on the same date.

2. Voting for the election will commence in the form of an online poll following the close of the AGM and will continue for two weeks thereafter.

3. The election will be overseen by an independent Electoral Management Group (EMG) consisting of the CST Secretary, a member of the CST and an independent representative. For details on election policy, please contact the Trust Secretary by emailing secretary@chelseasupporterstrust.com.

4. There will be nine (9) positions to be elected onto the Trust Board. Candidates will be elected without portfolio and the Board, once elected, will decide on the positions to be held by each elected Board Member.

5. A person wishing to stand for election must:
a. Be a fully paid-up member of the Chelsea Supporters Trust;
b. Be nominated by one other fully paid-up member of the CST;
c. Complete a nomination form correctly and accurately, following the guidance outlined on the form;
d. Submit a candidate statement which will serve as a manifesto and be circulated to all members of the CST eligible to vote;
e. Return the nomination form and candidate statement no later than 2300 BST on Friday 29th July 2016. Any nomination forms returned after this time will not be admitted.

6. Decisions over the validity of nominations shall be a matter for the EMG. Any decision by the EMG not to accept a nomination as valid will be notified to the candidate as soon as practicable, whereupon the candidate may, if appropriate, take steps to rectify the situation.

7. The decision of the EMG is final. Any complaints made to the EMG concerning the result of the election must be made no later than three working days after the close of the poll. Any complaint after this time shall not be admissible.

Completed nomination forms should be returned to the Chair of the EMG via email: secretary@chelseasupporterstrust.com, or by post to: Chair of Electoral Management Group, Chelsea Supporters’ Trust, C/O 68 Holmesdale Road, Teddington TW11 9LG.

Note: No signatures are required if emailing, but name and email address of both candidate and nominator must be stated and it must be sent from same email address as the one registered on the candidate’s CST membership record.

By order of the Committee
Signed
Paul Jeffrey
Secretary
secretary@chelseasupporterstrust.com

FORMS

The relevant forms and information in PDF format can be downloaded from the following links:
Election policy 2016-17
Nominations form 2016-17
A PDF copy of the Notice of Election 2016-17 can be downloaded here.

Advanced Notice of Annual General Meeting

Chelsea Supporters’ Trust Advance Notice of Annual General Meeting (AGM) 2016/17

1. By order of the Chelsea Supporters Trust (CST) Board, notice is hereby given, that it is the intention of the CST to hold an AGM and an election for the board of the society for the 2016/17 season.

2. The AGM will take place on the weekend of 13/14 August 2016. The date will be confirmed once fixtures scheduled for that weekend are announced. The AGM will take place on the alternate day to the Chelsea fixture. The venue for the AGM will be the Copthorne Hotel, Stamford Bridge, SW6 1HS.

3. The agenda for the meeting, along with motions to be voted upon, will be announced no later than Monday 1st August 2016.

4. A number of motions will be put forward by the Board. There is also an opportunity for members to propose motions from the floor. A person wishing to propose a floor motion must:

a. Be a fully paid-up member of the Chelsea Supporters Trust;

b. Send the motion in writing by email to secretary@chelseasupporterstrust.com by no later than 2300 BST on Friday 29th July 2016;

c. Ensure that the motion is seconded by two (2) paid-up members of the CST. The names and email addresses of the proposer and the seconders must be included in the email;

d. All motions from the floor must be in accordance with the aims and objectives of the CST and must not act to the detriment of the CST.

By order of the Committee
Signed
Paul Jeffrey
Secretary
secretary@chelseasupporterstrust.com

Chelsea Supporters Trust – Registered with FCA: 31940R

A PDF version of the AGM notice can be downloaded here.