Tag Archives: supporters issues

Newsletter – Autumn 2018

Welcome to the ‘Autumn 2018’ newsletter. We hope you are enjoying the season so far. It certainly looks like Maurizio has hit the ground running, and long may it continue. This edition highlights some of the good work that has been carried out by the Trust, particularly the important meetings with the club and the Premier League. Of course, we also reflect on the great response to our annual survey.

You can download the newsletter and read it here:

CST Newsletter Autumn 2018

Chelsea Supporters’ Trust meets with the Premier League

Supporter representatives from every top-flight club, including the Chelsea Supporters’ Trust recently met with Premier League executives to discuss a range of issues impacting match-going fans.

The meeting took place under the auspices of the Football Supporters Federation on 11th October and was attended by Premier League Chief Executive Richard Scudamore and other league officials.

Fan representatives from every Premier League club attended the meeting, drawn from the FSF’s network of democratically structured trusts and supporter groups, as well as some fanzines and activists. Supporters Direct also attended.

This was the fifth meeting between fan organisations and the Premier League which followed Government recommendations on fan engagement. The first took place in July 2016.

Future meetings will take place on a bi-annual basis with the next one due to take place in Spring 2019.

CST Annual Survey 2018 – Results

The results of the Chelsea Supporters’ Trust Annual Survey are now available and can be downloaded here.

We’d like to thank all of you who participated in the survey held between Mid-April until the end of May this year. It is arguably one of the most important activities the Trust is involved with on your behalf. It is an important barometer of our concerns, issues and views on the Club and in addition the results feed in to the motions you vote on at the AGM which in turn become CST policy for the year ahead.

We will be meeting with the Club in November to discuss the survey results in detail and any concerns and issues arising.

The key points and highlights are as follows:

  • There was a great response this year with nearly 3,000 responses received.
  • It was very encouraging to see a growth in the number of 16-25 year-olds participating in the survey. These are the supporters that represent the future of the Club’s support and it’s great to see them getting involved
  • The survey came out before the Club’s announcement regarding the postponement of Stadium redevelopment. However the views expressed regarding the temporary stadium mirror last year’s: roughly speaking Twickenham 50%, Wembley 40% and Stratford 10%.
  • One of the strongest messages coming through in the Survey was the support for the introduction of Safe Standing. We asked in the context of a new build stadium but it was referred to regularly throughout the survey, particularly in response to any questions regarding atmosphere. It is our belief that the Club should now push forward with the introduction of rail seating i.e. Safe Standing at Stamford Bridge in its current configuration as soon as possible.
  • It will come as little surprise that the supporters still find prices too high and many are put off attending or attending as often as they would like as a consequence.
  • A recurrent theme was the need to provide for the fans of the future with more availability and options for younger supporters. This was not just for junior supporters but also for young adults; we are probably all aware of the crippling costs associated with living or working in London and the transition from buying ‘child’ tickets to paying full adult price is brutal.
  • This would also assist in the issue of improving atmosphere; the combination of safe standing and increased young adult attendance can only lead to a better atmosphere in the ground.
  • Kick off times remain a point of contention, with Mondays and (sadly for this year) Thursdays seen as particularly unpopular.
  • It is also clear that most supporters feel that more notice should be given before moving games; more than 50% supported a minimum of 6-8 weeks’ notice. While the TV companies tend to meet their target of 6-8 weeks early in the season, as the season goes on they often revert to short notice causing chaos for travel and planning for both UK and Overseas supporters.  
  • Supporters were in favour of a winter break by roughly 2 to 1, preferring a single weekend break for all clubs over a staggered one (which was subsequently announced)
  • As is usually the case after a less successful season, significant dissatisfaction with some aspects of the running of the Club was evident. Particular areas of concern were a lack of footballing knowledge on the Board and poor recruitment/operation in the transfer window.
  • The Supporter Liaison Office role at Chelsea continues to be performed by a full time employee of the Club, whereas three quarters of supporters feel that this vital role in representing supporters interests to the Club and liaising with the Club should be done by an independent supporter.

Once again thanks for your support.

David Chidgey

Chairman, Chelsea Supporters Trust

Chelsea Megastore Survey

With the Fans’ Forum due to meet with Nike on October 17 to discuss what we see as the poor range of merchandise available in the Chelsea Megastore, we are asking you to give us your thoughts on the subject. Members should have already received an email inviting you to respond, but in case you did not receive it. You can reply by clicking this link:
 
 
Your views are important so that the Chelsea Supporters’ Trust representative can pass on the input we receive from you to the club. Please help us by answering the following questions – your opinion counts!
Please respond by the end of Sunday 14th October so we can collate your views in time.

Take Part in the Chelsea Supporters Trust Annual Survey

The sixth annual Chelsea Supporters Trust survey is now available online.

In order for the Trust to operate on a mandate that is a true representation of Supporters’ views, we need to know how you feel about the core issues affecting the Club. By carrying out this survey every year, the Trust is able to track supporters’ concerns. Where appropriate, questions have been dropped and new ones included.  In addition to regular topics, subjects this year include safe standing, VAR, and the proposed winter break.

Members have been emailed a link to the survey (please check junk mail folders if you have not received it). You can also access the survey on the following link:

https://www.surveymonkey.co.uk/r/CST_Survey2018

As in previous years, the results will be presented to the Club. Your opinions really do make a difference! You can read about responses to previous surveys in the survey section of our website.

FA RESPONDS TO FAN REPS CALLS OVER CUP PRICING

Following the meeting last week between senior FA executives and fan representatives from the teams competing in this season’s FA Cup semi-finals regarding ticket pricing for the semi-finals and final, the FA has confirmed a number of changes to its previous approach.

  • Concessionary tickets will now be charged at £25 off the full adult rate for categories A and B for this year’s final. Concessions for categories C and D remain at £10 off the full adult rate.
  • The FA has committed to review the price bandings behind the goals in Level 1 of Wembley stadium, in collaboration with fan representatives, for the 2018-19 semi-finals and final in recognition of the contribution fans in those areas make to the spectacle and atmosphere.
  • There is a commitment to evaluate the feasibility of introducing a more accessibly priced family area for the 2018-19 semi-finals and final.
  • The FA has committed to keep prices in line with inflation until 2021.

The movement on concessions for this year’s final is to be welcomed, as is the commitment to address the wider issues we raised ahead of next year’s competition. We are obviously disappointed that the other decisions taken for this year’s competition will stand, meaning fans face significantly higher costs. And while the pledge to keep future price increases below RPI until 2021 is progress, we still believe tickets are priced too high and that ticket price inflation has been too steep. The FA’s income from sponsorship and broadcasting linked to the FA Cup will increase significantly from 2018-19 and we expect to see some of that invested in loyal fans whose support is vital for the spectacle that those sponsors and broadcasters are investing in.

Football ticket pricing is not an ordinary competitive market. It is a monopoly and the FA, as the game’s regulatory body, should be setting an example by rewarding fans’ loyalty.

What we are encouraged by is the FA’s acknowledgement that this year’s decisions should not have been taken without proper consultation with supporters. And so we welcome the commitment to discuss pricing for subsequent competitions properly with supporter groups.

The test of that commitment will come as discussions play out. The FA now has the chance to set the standard for genuine consultation that enhances the reputation of the FA Cup, a competition fans continue to hold dear.

Chelsea Supporters’ Trust

Manchester United Supporters’ Trust

Southampton Fan Groups

Tottenham Hotspur Supporters’ Trust

Newsletter – Winter 2018

Welcome to the ‘winter’ newsletter. We hope you all had a good Christmas and New Year and are managing to keep warm in the bitter winter weather. Mind you, if you read the press at the moment it might make you hot under the collar with Chelsea apparently in crisis and about to part company with Antonio Conte, in spite of being 4th in the league, in the FA Cup and with Barcelona to play in the Champions’ League (correct at time of writing!). Crisis, what crisis?

You can download the newsletter and read it here:

CST Newsletter Winter 2018 Final

Connect with other supporters to get home from away games

Last year, Chelsea Supporters Trust launched an initiative to assist supporters using subsidised transport, which Chelsea F.C. generously provides, to reach home. Many supporters have significant journeys to make when coaches or trains arrive back at Stamford Bridge or mainline rail stations and this can be particularly difficult following evening games, where connecting rail or tube services may be unavailable.

Using Twitter, CST would like to help facilitate contact between supporters who may be able to share lifts or taxis to their homes. To take part, we suggest supporters use the following hashtags:

Those on the club train:  #cfctrain then add their preferred destination

Those travelling on club coaches:  #cfccoach then add coach number and preferred destination

For example someone on the club train looking to share transport towards Sutton after the Huddersfield game could tweet “#cfctrain Sutton”. People travelling towards nearby locations can then connect via Direct Message (DM) to arrange to meet up. Please note it is necessary for both people to follow each other on Twitter to be able to DM each other.

Hopefully use of these hashtags will help facilitate communication and will make supporters journeys home from the point club transport ends less costly and inconvenient. We appreciate any feedback supporters have of ways to improve this service! Don’t forget to follow us on twitter @ChelseaSTrust

Special General Meeting 21st October with Special Guest Pat Nevin

The next CST Special General Meeting will be held on Saturday 21st October at 15:30 pm (after the Chelsea v Watford match) at The Atlas Pub (upstairs) 16 Seagrave Road London SW6 1RX 

With Special Guest Pat Nevin

Uppermost in Chelsea Supporters minds at the moment is the issue of Kick-Off times and their re-scheduling for TV. We will be covering this and other subjects in the meeting. In addition, Charles Rose, Chairman, Chelsea Pitch Owners will be speaking to provide us on an update of the CPO’s recent activities. Other issues such as Atmosphere, Affiliations, Safe Standing and Community will be covered in the meeting. You will also have the chance to ask questions on any pertinent matter and get your points across to the board. The formal notice of the meeting and the agenda can be found below.

Q & A with Pat Nevin
The CST board are pleased to advise members that the SGM will feature a Question and Answer session with former Chelsea player Pat Nevin. Pat will be answering questions from the floor on his career with Chelsea and giving us his thoughts on the current side and modern football.

The Venue

The venue for the SGM is the upstairs Bar of The Atlas Pub in Seagrave Road, 15 minutes’ walk from Stamford Bridge and close to West Brompton underground station. Attendance at the meeting is open to paid up voting members of the Trust only. Membership to the CST costs £5 per year and includes a free pin badge. You can sign up easily from our website and we accept payment by credit or debit card or via PayPal. We hope as many of you as possible will attend in person but as there is limited space available, to avoid disappointment, please confirm that you will be attending by emailing membership@chelseasupporterstrust.com 

Unable to Attend?
With thanks to the Chelsea FanCast, overseas members or those unable to attend in person will be able to listen to the meeting live and interact online at www.mixlr.com/chelsea-fancast. Minutes and a podcast of the SGM will be available following the meeting.

Special General Meeting

Saturday 21st October at 15:30 pm

The Atlas Pub (Upstairs) 16 Seagrave Road London SW6 1RX 
(map)
or online via  www.mixlr.com/chelsea-fancast.

AGENDA

  1. Introduction
  2. Chairman’s Report
  3. Updates on progress and actions regarding motions passed at AGM (Working Group Reports): –
    • Supporter Issues (Cliff Auger/Tim Rolls)
    • Annual Survey (Ramzi Shammas)
    • Community (Cliff Auger)
    • Safe Standing (Henry Fowler)
  1. Charles Rose, Chairman, Chelsea Pitch Owners
    • Update on CPO activity
  2. Any Other Business
  3. Pat Nevin Q&A

Pat Nevin, one of Chelsea’s most loved former players, who graced the Stamford Bridge pitch with his style and flair in the 1980’s, is our special guest. Pat is now a respected and insightful football pundit working predominantly with BBC Radio 5 Live and many Chelsea supporters will have read his erudite blogs in ChelseaFC.com. Pat will be answering questions from the floor on his career with Chelsea and giving us his thoughts on the current side and modern football.

Close
It is anticipated that the formal meeting (including the Q&A) will end by 17.30 at the latest.

Overseas members or those unable to attend in person will be able to listen to the meeting and interact live online via www.mixlr.com/chelsea-fancast

 Chelsea Supporters’ Trust
Making your voice heard

 

Newsletter Autumn 2017

The Chelsea Supporters’ Trust Autumn Newsletter is now available.

Photo by Clive Howes/Chelsea FC

It covers the recent Annual General Meeting and election results; the date of the next Special General Meeting;  a report on the latest supporter issues and the unveiling of the Jack Whitley Memorial.

You can download the newsletter here:

Chelsea Supporters Trust Autumn Newsletter 2017