Tag Archives: survey

Newsletter – Autumn 2018

Welcome to the ‘Autumn 2018’ newsletter. We hope you are enjoying the season so far. It certainly looks like Maurizio has hit the ground running, and long may it continue. This edition highlights some of the good work that has been carried out by the Trust, particularly the important meetings with the club and the Premier League. Of course, we also reflect on the great response to our annual survey.

You can download the newsletter and read it here:

CST Newsletter Autumn 2018

CST Annual Survey 2018 – Results

The results of the Chelsea Supporters’ Trust Annual Survey are now available and can be downloaded here.

We’d like to thank all of you who participated in the survey held between Mid-April until the end of May this year. It is arguably one of the most important activities the Trust is involved with on your behalf. It is an important barometer of our concerns, issues and views on the Club and in addition the results feed in to the motions you vote on at the AGM which in turn become CST policy for the year ahead.

We will be meeting with the Club in November to discuss the survey results in detail and any concerns and issues arising.

The key points and highlights are as follows:

  • There was a great response this year with nearly 3,000 responses received.
  • It was very encouraging to see a growth in the number of 16-25 year-olds participating in the survey. These are the supporters that represent the future of the Club’s support and it’s great to see them getting involved
  • The survey came out before the Club’s announcement regarding the postponement of Stadium redevelopment. However the views expressed regarding the temporary stadium mirror last year’s: roughly speaking Twickenham 50%, Wembley 40% and Stratford 10%.
  • One of the strongest messages coming through in the Survey was the support for the introduction of Safe Standing. We asked in the context of a new build stadium but it was referred to regularly throughout the survey, particularly in response to any questions regarding atmosphere. It is our belief that the Club should now push forward with the introduction of rail seating i.e. Safe Standing at Stamford Bridge in its current configuration as soon as possible.
  • It will come as little surprise that the supporters still find prices too high and many are put off attending or attending as often as they would like as a consequence.
  • A recurrent theme was the need to provide for the fans of the future with more availability and options for younger supporters. This was not just for junior supporters but also for young adults; we are probably all aware of the crippling costs associated with living or working in London and the transition from buying ‘child’ tickets to paying full adult price is brutal.
  • This would also assist in the issue of improving atmosphere; the combination of safe standing and increased young adult attendance can only lead to a better atmosphere in the ground.
  • Kick off times remain a point of contention, with Mondays and (sadly for this year) Thursdays seen as particularly unpopular.
  • It is also clear that most supporters feel that more notice should be given before moving games; more than 50% supported a minimum of 6-8 weeks’ notice. While the TV companies tend to meet their target of 6-8 weeks early in the season, as the season goes on they often revert to short notice causing chaos for travel and planning for both UK and Overseas supporters.  
  • Supporters were in favour of a winter break by roughly 2 to 1, preferring a single weekend break for all clubs over a staggered one (which was subsequently announced)
  • As is usually the case after a less successful season, significant dissatisfaction with some aspects of the running of the Club was evident. Particular areas of concern were a lack of footballing knowledge on the Board and poor recruitment/operation in the transfer window.
  • The Supporter Liaison Office role at Chelsea continues to be performed by a full time employee of the Club, whereas three quarters of supporters feel that this vital role in representing supporters interests to the Club and liaising with the Club should be done by an independent supporter.

Once again thanks for your support.

David Chidgey

Chairman, Chelsea Supporters Trust

Chelsea Megastore Survey

With the Fans’ Forum due to meet with Nike on October 17 to discuss what we see as the poor range of merchandise available in the Chelsea Megastore, we are asking you to give us your thoughts on the subject. Members should have already received an email inviting you to respond, but in case you did not receive it. You can reply by clicking this link:
 
 
Your views are important so that the Chelsea Supporters’ Trust representative can pass on the input we receive from you to the club. Please help us by answering the following questions – your opinion counts!
Please respond by the end of Sunday 14th October so we can collate your views in time.

Take Part in the Chelsea Supporters Trust Annual Survey

The sixth annual Chelsea Supporters Trust survey is now available online.

In order for the Trust to operate on a mandate that is a true representation of Supporters’ views, we need to know how you feel about the core issues affecting the Club. By carrying out this survey every year, the Trust is able to track supporters’ concerns. Where appropriate, questions have been dropped and new ones included.  In addition to regular topics, subjects this year include safe standing, VAR, and the proposed winter break.

Members have been emailed a link to the survey (please check junk mail folders if you have not received it). You can also access the survey on the following link:

https://www.surveymonkey.co.uk/r/CST_Survey2018

As in previous years, the results will be presented to the Club. Your opinions really do make a difference! You can read about responses to previous surveys in the survey section of our website.

Newsletter – Winter 2018

Welcome to the ‘winter’ newsletter. We hope you all had a good Christmas and New Year and are managing to keep warm in the bitter winter weather. Mind you, if you read the press at the moment it might make you hot under the collar with Chelsea apparently in crisis and about to part company with Antonio Conte, in spite of being 4th in the league, in the FA Cup and with Barcelona to play in the Champions’ League (correct at time of writing!). Crisis, what crisis?

You can download the newsletter and read it here:

CST Newsletter Winter 2018 Final

Chelsea Supporters’ Trust Annual Survey 2017 Results

The results of the Chelsea Supporters’ Trust Annual Survey are now available and can be downloaded here.

We’d like to thank all of you who participated in the survey held in May/June this year. It is arguably one of the most important activities the Trust is involved with on your behalf. It is an important barometer of our concerns, issues and views on the Club and in addition the results feed in to the motions you vote on at the AGM which in turn become CST policy for the year ahead.

We will be meeting with the Club to discuss the survey results in detail and any concerns and issues arising in November.

The key points and highlights are as follows:

  • The response rate has increased due to our decision to open the survey up to all Chelsea supporters.
  • On-pitch success; Stamford Bridge redevelopment; ticket pricing and ticket access are considered the most important issues for supporters.
  • Satisfaction with the Club Administration has improved and returned to 2015 levels (highest since the survey was started).
  • Concern was expressed about the additional time, cost and inconvenience in attending matches at whichever temporary stadium is chosen during the redevelopment. In addition, creating a good atmosphere is seen as paramount.
  • Safe Standing continues to receive wholehearted backing with the hope that the redeveloped stadium will be able to accommodate sections with rail seating.
  • There is frustration with away ticket availability and the Loyalty Point system, although the £30 cap on away tickets has been welcomed and in part has led to an increase in demand.
  • The change in kick-off times due to TV re-scheduling has become an issue of great irritation for supporters.
  • Overseas supporters in particular have expressed their frustration in obtaining enough loyalty points to attend matches later in the season and also suffer more than UK based supporters with changes in kick-off times.

Once again thanks for your support.

Chelsea Supporters Trust ‘Virtual’ Special General Meeting June 22nd 2017

The Chelsea Supporters Trust ‘Virtual’ Special General Meeting was held at 7:30 pm on-line via www.mixlr.com/chelsea-fancast on Thursday 22nd June

It gives members who have been unable to attend SGMs this season in person a chance to hear what the Trust has been engaged with on their behalf and to ask questions via email beforehand or on the chat page whilst listening in.

The meeting started with the ‘Chairman’s Report’ where updates were provided on the Trust’s recent activities on behalf of the members on supporters issues and the forthcoming AGM and Elections in August.

We are currently busy collating the answers to the Annual Survey and Ramzi Shammas was on hand to provide us with an update. The survey finishes on June 30th so if you have not completed it yet please go to www.surveymonkey.co.uk/r/CST-survey-2017

Richard Weekes talked about the Trust’s various activities to improve the Atmosphere at Stamford Bridge and Dan Silver reported back and answered questions about our links with and issues for overseas members.

If you would like to become a member of the Chelsea Supporters Trust then go to chelseasupporterstrust.com/join-us/ fill in the details and then scroll down to choose ‘Individual Voting Member’ on the subscribe button which will take you to Paypal.

Chelsea Supporters’ Trust Annual Survey 2017

The Chelsea Supporters’ Trust has run an annual survey of its membership each year for the last four years.

It provides a crucial benchmark and snapshot of what Chelsea Supporters think about the club they support on key issues such as the running of the Club; Ticket prices and access; Kick-Off times; Loyalty Points; the Stadium Redevelopment and Temporary move; Atmosphere and performance on the pitch.

The results of this survey are presented by the Chelsea Supporters’ Trust board in a meeting with members of the Chelsea FC board with a view to influencing how the club deal with the issues that matter to supporters most.

In addition, the survey results provide a mandate to the Trust that is a true representation of supporters’ views by enabling us to know how you feel about the core issues affecting the Club and to track your concerns.

It is arguably the most important thing that the Trust does each year to ‘make your voice heard’.

For the first time we are opening the survey out to all Chelsea supporters in the UK and Overseas in order to canvass as diverse an array of opinions and views as possible.

Please click on the link below and answer the questions in the survey so we know how you want the Trust to work and the areas that you want to see improved at the Club.

The survey takes approximately 20 minutes to complete and will run until 30th June.

Enter the survey here

Membership survey – 2016

Chelsea Supporters’ Trust 2016 Membership Survey

About the Survey

This is the fourth annual Chelsea Supporters’ Trust Membership survey. The goal of the annual survey is to identify the issues that Chelsea supporters care about.

This survey was conducted from the end of the football season (16 May) to mid-June 2016. It was sent out to both the voting and non-voting membership. The overall response rate was 25%, with a 44% response rate from Voting Members.

A section about the potential temporary stadium move ahead of the new stadium development was included this year, to provide information about Supporter concerns regarding this issue. Some questions have been slightly reformulated to provide more consistent data and a question about Supporter Liaison has also been introduced.

SUMMARY

The results of the summary inevitably reflect the relatively unsuccessful 2015/16 season. For the first time, ticket prices and atmosphere, although still ranked highly, have been superseded by concerns about on-pitch success and related categories of youth player development, transfer policy and management stability.

Despite the on-pitch difficulties, satisfaction with Club administration is only slightly down on last year. It is disappointing to note that only 20% of respondents were aware of the Supporter Liaison Officer role at the Club and less than 5% knew his name or how to contact him.

CST members welcome the Away Ticket Cap agreed by the Premier League and over 60% said that they would now attend more away games. However concern was expressed that it would be even more difficult to obtain these tickets. Home ticket prices are still considered to be too high. Availability and location of juvenile tickets remain key concerns with regard to pricing, access and atmosphere and there continues to be a demand for a price category for young adults.

Although a move to a temporary stadium in any of the venues currently touted will not materially affect weekend attendance, most respondents consider that time and/or cost of travel will increase significantly. The primary opinion is that the Club should ensure that pricing takes account of this. There is a strong possibility that attendance of midweek games will be affected, particularly if the move is to Stratford.

About a quarter of respondents stated that the new European ticket collection arrangements were a factor in not attending away Champions League games. Although most agreed that the Club made the collection location convenient, the majority stated that the process ate into time for pre-match activities.

KEY ISSUES

Respondents were asked to rank in order of importance what they considered to be the five most important issues. The rest of the survey explores these key issues in greater depth.

The highest importance was given to On-pitch success, followed by some distance by Ticket prices, Stadium redevelopment and Atmosphere. Receiving the most votes overall were: Development of young players, followed by On-pitch success, Atmosphere and Stadium redevelopment.

Amongst Other issues raised by respondents, the most significant were:

  • Transfer Policy
  • Team Management Stability
  • Club Management
  • Touting & Ticketing

Ticket Prices have been the number one concern in the last three of the annual surveys but, although this is still important, this has been overtaken by On-pitch success. Stadium redevelopment replaced Stadium relocation from previous surveys and features in the top four for both highest importance and votes overall.

Download the full survey results as a PDF:

Chelsea Supporters Trust Membership Survey 2016

Newsletter – April 2016

Chelsea Supporters Trust – Newsletter – April 2016

As the season draws to an end, welcome to the latest CST newsletter, covering a number of current issues hopefully of interest to you.

Special General Meeting

You will have seen a short member survey asking whether you would be interested in attending an SGM before the Spurs game. We got sufficient interest to go ahead, and the meeting will be held in the basement of the Chelsea Pensioner pub, 358 Fulham Road, London SW10 9UU (just down the Fulham Road from Stamford Bridge, walking towards Earls Court) at14.15 on Monday 2nd May. The formal notice of meeting and agenda is being sent to members separately.
One agenda item is a Q&A with Dan Levene, a freelance journalist with a deep knowledge of all things Chelsea. Questions for Dan, or the CST board, can be raised at the meeting or, if you are unable to attend, emailed to membership@chelseasupporterstrust.com by Sunday evening.
After being unable to identify a suitable location for a meeting in February/March we held a Virtual General Meeting. We believe that these certainly have their place but we are committed to holding face-to-face meetings with members, as an important part of the communication process, and we received member feedback underlining this. We apologise that, on this occasion, we cannot broadcast the SGM live for members unable to attend. We will record the SGM and put up a podcast of the meeting on our website, in addition to producing meeting notes.

Annual General Meeting and Board Elections

As in previous years, the CST AGM will be held on the first weekend of the season (13th/14th August), on whichever day Chelsea are not playing. The formal meeting notice, request for motions etc. will be sent to members in late June. The AGM also triggers the annual board election process. If any of you are potentially interested in standing for the board, and wish to know more about what this entails, please speak to any board member or email us.

Annual Members Survey

We are planning to send the annual survey out earlier this summer, so we can collate the results and have them ready to present to the club at the start of next season, and to you at the AGM. As well as the standard questions, which enable us to track trends, there will be a small number of new questions including a section regarding the proposed move to a temporary stadium.

Brompton Cemetery Project

On Easter Saturday CST members, working with Friends of Brompton Cemetery and supported by the club and Chelsea official historian Rick Glanvill, participated in a cleanup of Chelsea-related graves in Brompton Cemetery. Photographs of the clean-up can be
seen here. The clean-up was seen as successful and worthwhile and we are planning to do this again – members will be notified of timings.

Meeting with the Premier League

A meeting was recently held between a CST board representative and Cathy Long, Head of Supporter Services at the Premier League. This followed us regularly raising concerns with her about the late announcement of fixtures rearranged to suit television, but the
discussion moved on to cover a number of other topics. These included ticket pricing, touting, away travel initiatives, the role of the club Supporter Liaison Officer and meeting was part of the ongoing stakeholder dialogue process and gave a chance for us to express concerns raised by our members.

Chelsea Pitch Owners Football Tournament at Stamford Bridge

The second Chelsea Pitch Owners football tournament is being held at Stamford Bridge on Tuesday 17th May. For information on how to enter a team, or to make an individual entry, please click the link here.http://www.chelseafc.com/fans/chelsea-pitch-owners/cpo-news/line-up-with-team-mates-at-stamford-bridge.html

Plan International Football Tournament

CST member Clayton Beerman has asked us to mention a charity football tournament being held at Stamford Bridge on Thursday 19th May for Chelsea’s global charity partner, Plan International. Details on how to enter a team, or participate as an individual, are
shown here: http://www.chelseafc.com/news/latest-news/2016/04/play-at-the-bridge-with-plan-international.html

We will issue a final newsletter of the season next month, which will include the SGM
minutes.

Transport Information

Advance train ticket alerts from thetrainline.com. Please be aware fixtures are subject to change due to television demands, before booking: http://www.thetrainline.com/ticketalert/football/premier-league

Get a third off rail fares with the Two Together Railcard. http://www.twotogetherrailcard.co.uk/

Travel to the Bridge by train? Weekend travel news from TfL: http://www.tfl.gov.uk/tfl/livetravelnews/realtime/track.aspx?offset=weekend

Follow TfL travel status & updates on Twitter: https://twitter.com/TfLTravelAlerts

If you have comments or questions on any of the above information, or any other CST activity, please let us know: enquiries@chelseasupporterstrust.com



A PDF version of April 2016 newsletter can be downloaded here.