Tag Archives: survey

Newsletter – April 2016

Chelsea Supporters Trust – Newsletter – April 2016

As the season draws to an end, welcome to the latest CST newsletter, covering a number of current issues hopefully of interest to you.

Special General Meeting

You will have seen a short member survey asking whether you would be interested in attending an SGM before the Spurs game. We got sufficient interest to go ahead, and the meeting will be held in the basement of the Chelsea Pensioner pub, 358 Fulham Road, London SW10 9UU (just down the Fulham Road from Stamford Bridge, walking towards Earls Court) at14.15 on Monday 2nd May. The formal notice of meeting and agenda is being sent to members separately.
One agenda item is a Q&A with Dan Levene, a freelance journalist with a deep knowledge of all things Chelsea. Questions for Dan, or the CST board, can be raised at the meeting or, if you are unable to attend, emailed to membership@chelseasupporterstrust.com by Sunday evening.
After being unable to identify a suitable location for a meeting in February/March we held a Virtual General Meeting. We believe that these certainly have their place but we are committed to holding face-to-face meetings with members, as an important part of the communication process, and we received member feedback underlining this. We apologise that, on this occasion, we cannot broadcast the SGM live for members unable to attend. We will record the SGM and put up a podcast of the meeting on our website, in addition to producing meeting notes.

Annual General Meeting and Board Elections

As in previous years, the CST AGM will be held on the first weekend of the season (13th/14th August), on whichever day Chelsea are not playing. The formal meeting notice, request for motions etc. will be sent to members in late June. The AGM also triggers the annual board election process. If any of you are potentially interested in standing for the board, and wish to know more about what this entails, please speak to any board member or email us.

Annual Members Survey

We are planning to send the annual survey out earlier this summer, so we can collate the results and have them ready to present to the club at the start of next season, and to you at the AGM. As well as the standard questions, which enable us to track trends, there will be a small number of new questions including a section regarding the proposed move to a temporary stadium.

Brompton Cemetery Project

On Easter Saturday CST members, working with Friends of Brompton Cemetery and supported by the club and Chelsea official historian Rick Glanvill, participated in a cleanup of Chelsea-related graves in Brompton Cemetery. Photographs of the clean-up can be
seen here. The clean-up was seen as successful and worthwhile and we are planning to do this again – members will be notified of timings.

Meeting with the Premier League

A meeting was recently held between a CST board representative and Cathy Long, Head of Supporter Services at the Premier League. This followed us regularly raising concerns with her about the late announcement of fixtures rearranged to suit television, but the
discussion moved on to cover a number of other topics. These included ticket pricing, touting, away travel initiatives, the role of the club Supporter Liaison Officer and meeting was part of the ongoing stakeholder dialogue process and gave a chance for us to express concerns raised by our members.

Chelsea Pitch Owners Football Tournament at Stamford Bridge

The second Chelsea Pitch Owners football tournament is being held at Stamford Bridge on Tuesday 17th May. For information on how to enter a team, or to make an individual entry, please click the link here.http://www.chelseafc.com/fans/chelsea-pitch-owners/cpo-news/line-up-with-team-mates-at-stamford-bridge.html

Plan International Football Tournament

CST member Clayton Beerman has asked us to mention a charity football tournament being held at Stamford Bridge on Thursday 19th May for Chelsea’s global charity partner, Plan International. Details on how to enter a team, or participate as an individual, are
shown here: http://www.chelseafc.com/news/latest-news/2016/04/play-at-the-bridge-with-plan-international.html

We will issue a final newsletter of the season next month, which will include the SGM

Transport Information

Advance train ticket alerts from thetrainline.com. Please be aware fixtures are subject to change due to television demands, before booking: http://www.thetrainline.com/ticketalert/football/premier-league

Get a third off rail fares with the Two Together Railcard. http://www.twotogetherrailcard.co.uk/

Travel to the Bridge by train? Weekend travel news from TfL: http://www.tfl.gov.uk/tfl/livetravelnews/realtime/track.aspx?offset=weekend

Follow TfL travel status & updates on Twitter: https://twitter.com/TfLTravelAlerts

If you have comments or questions on any of the above information, or any other CST activity, please let us know: enquiries@chelseasupporterstrust.com

A PDF version of April 2016 newsletter can be downloaded here.

Membership survey – 2015

Chelsea Supporters’ Trust 2015 Membership Survey

About the Survey

This is the third annual Chelsea Supporters’ Trust Membership survey. The goal of the annual survey is to identify the issues that Chelsea supporters care about. This survey was conducted from the end of the football season (25 May) and the end of June 2015. It was sent out to approximately 2,020 Trust members. The overall response rate was 30%.

This year a decision was taken to limit questions about ticketing and the stadium, including atmosphere, to members who attend matches. The aim of this was to reduce the number of ‘not applicable’ answers and make the survey simpler to fill out. This change does not appear to have made a material difference to the trends of the previous years.

Below is a summary of the survey.

Chelsea Supporters’ Trust Membership Survey 2015


The quantifiable results of the survey are generally on a par with the previous year; ticket prices and atmosphere considered to be the main concerns, while approval for Club administration remains healthy. Management stability and development of young players continue to receive a high agreement rating.

A number of new issues were raised this year. Concerns about access to away tickets, the purchase processground capacity and touting have a basis in increased demand due to the team’s success during the season.

The extension of the age range for juvenile tickets, while welcomed, has raised problems of its own. Availability of this concession is in the Family Section but very few tickets are available in this area since most is given over to season tickets. The suggestion is to make concessionary tickets available in all parts of the ground, setting a cap on numbers if necessary to minimise loss of revenue.

The extortionate price of some away game tickets is noted. Price categorisation has made Chelsea supporters victims of their own success with several opposition clubs charging £50 or more. Chelsea also operate this policy and this makes the cost of regular attendance at home games a problem for non-season ticket holders. The survey’s respondents were enthusiastic for the Football Supporters’ Federation campaign for an across the board reduction in away ticket prices.

Safe standing, relocation of away supporters and tourists and cheaper ticket prices are seen as the means to improve the atmosphere at Stamford Bridge. Whilst acknowledging that the Premier League TV windfall has been used well by the Club to subsidise away travel and some away tickets, the majority of participants agree that TV money should be used to reduce prices across the board.